GRIEVANCE REDRESSAL POLICY
Last Updated: December 12, 2025
At JS CONSULTANCY SERVICES PRIVATE LIMITED (“JS Careers”, “we”, “us”, or “our”), we are committed to maintaining transparency, trust, and accountability in all our services. This Grievance Redressal Policy outlines a structured process for users to report issues, concerns, or complaints related to our website jscareers.in or our job consultancy services.
1. Purpose of This Policy
This policy ensures that:
- Users can easily communicate concerns or complaints.
- All grievances are acknowledged, reviewed, and resolved within a reasonable timeframe.
- A clear, fair, and accessible resolution process is available to candidates, employers, partners, and website users.
2. Who Can Raise a Grievance?
You may file a grievance if you are:
- A job seeker/candidate using our services
- An employer associated with hiring or job listings
- A visitor or user of our website
- Any individual directly affected by our services or communication
3. Types of Grievances We Address
You may raise grievances regarding:
- Incorrect, misleading, or incomplete job information
- Delays or issues in communication
- Misconduct or unprofessional behavior by our staff
- Payment, billing, or service-related disputes
- Issues regarding data use or privacy
- Website errors, misleading content, or technical issues
- Any unlawful, unethical, or non-compliant activity observed
4. How to Submit a Grievance
You may submit your grievance through any one of the following channels:
Email (Preferred Method)
📧 support@jscareers.in
📧 jsjobservice11@gmail.com
Phone Support
📞 90786 16765
📞 70089 83769
WhatsApp Support
📱 +91 91245 66767
Postal Address
JS CONSULTANCY SERVICES PRIVATE LIMITED
Plot No 11/2003, Kolathia, Khandagiri
Khordha, Bhubaneswar, Odisha – 751030, India
While submitting your grievance, please include:
- Your name and contact details
- Description of the issue
- Date and time of the incident (if applicable)
- Any supporting documents or screenshots
- Preferred mode of response (email/phone)
5. Grievance Handling Process
Step 1: Acknowledgement
We will acknowledge your grievance within 48 working hours.
Step 2: Review & Assessment
Our Grievance Team will review the issue, verify facts, and request additional information if needed.
Step 3: Resolution
A resolution or update will be provided within 7–10 working days, depending on the nature of the complaint.
Step 4: Final Closure
The grievance will be closed once:
- A satisfactory resolution is provided, or
- All reasonable steps have been taken and communicated
6. Escalation Matrix
If you are not satisfied with the initial response, you may escalate the grievance to our Grievance Officer.
Grievance Officer
Name: Grievance Officer – JS Consultancy Services Pvt. Ltd.
Email: support@jscareers.in
Address: Plot No 11/2003, Kolathia, Khandagiri, Khordha, Bhubaneswar, Odisha – 751030
The Grievance Officer will review the case and provide a final response within 15 working days.
7. Confidentiality
All grievances are handled with complete confidentiality. Your personal information and complaint details will be used only for resolving your issue and will not be shared externally unless legally required.
8. No Retaliation Policy
JS Careers strictly prohibits retaliation against any user who raises a grievance in good faith. You will not face any negative consequences for submitting a genuine complaint.
9. Updates to This Policy
We may update or revise this Grievance Redressal Policy from time to time. Any changes will be posted on jscareers.in with an updated “Last Updated” date. Continued use of our Site or services signifies acceptance of the updated policy.
10. Contact Us
For grievances, support, or clarifications, you may contact us at:
JS CONSULTANCY SERVICES PRIVATE LIMITED
Plot No 11/2003, Kolathia, Khandagiri
Khordha, Bhubaneswar, Odisha – 751030
📧 support@jscareers.in | jsjobservice11@gmail.com
📞 90786 16765 | 70089 83769
📱 WhatsApp: +91 91245 66767